Charlie's PC Repair

CareTech Business

Make CareTech your on-call IT department.


Why you need CareTech Managed IT for Business

It's all about uptime.

Your business’s success depends on efficiency and reliability. We take lost time due to technology failures very seriously. CareTech Managed IT is built to reduce downtime making your business both more efficient and more secure than ever before. We do this by leveraging our unique blend of automated tools and human oversight to provide powerful results at a low cost.

Regular maintenance is more cost-effective than even occasional repairs.

The “Wait until it breaks” philosophy just doesn’t work for business. Surprise technology failures can be hugely disruptive. Preventing problems, or at least having enough warning to deal with them smoothly, is key for minimizing downtime.

Simply having antivirus software is not enough.

There are thousands of viruses and malware that will wreak havoc on your endpoints and undermine your business. Some even cause irreversible hardware damage. New viruses and exploits are discovered every day. It's an arms race and it is difficult to keep up on your own.

Frequent virus checks are the key to finding and removing stealth malware.

Some viruses will completely disable your computer, others will do annoying things like cause popups or change your browser's homescreen or default search provider, others are specifically designed to have no symptoms. These viruses and malware can do anything from recording your activity to using your computer to send spam emails and you may not even know they are there. Because they don't have symptoms, they can stay active for a long time. Because of this, it is important to check for them often.

Frequent hardware/software checks can greatly reduce surprise failures.

Catastrophic hard drive failure can stop your computer in its tracks and cause you to lose important documents and priceless pictures. In the same way, software crashes can be hugely disruptive.

Frequent updates and security patches are vital for your company's security.

Networks that are missing security patches are vulnerable to security breaches. CareTech Managed IT seeks to minimize the time between a patch or update release and its application to your systems, while at the same time, limiting disruption to the users.

Problems Happen.

When they do, you need someone to get you back up and running quickly. CareTech is local, and we care about our clients’ technology problems. We are patient and professional and happy to solve both small problems and large ones. We take time to educate our clients and help them understand their technology better.


What you get

The CareTech Managed IT Agent

CareTech Managed IT makes use of a robust Remote Monitoring and Management toolset. We will install lightweight software “Agents” on each workstation that is part of the CareTech Managed IT program. This agent provides us with the ability to monitor and collect vital performance, uptime, and problem metrics. It also allows us to remotely administer maintenance tasks, fixes and patches across the organization quickly and efficiently. The agent also provides instant remote access ability to help us assist your users more quickly.


Managed Security Updates

An unpatched system or application is vulnerable, but who wants to watch a progress bar as the computer installs updates and reboots in the middle of the day? Our team of trained techs will install Windows updates and security patches for you so your users can spend their time using their computer, instead of waiting for it.


Unlimited Support Tickets

Our world-class support is powered by a world-class support ticketing system. As a member, you are able to easily request support online and straight from your desktop. If we can solve it via email or with a quick-fix (see below) then there is no charge.


Free Helpdesk Technical Support

Everyone has computer issues. Save your staff frustration and let CareTech give them support they need. With a quick phone call, we can resolve most work-stopping technical issues on the spot. Your staff and your bottom-line will thank you. (Free support applies to issues arising from normal use. Project work will be billed, albeit at a special rate)

Some examples of technical support:

  • Virus removal
  • Email account setup
  • Software installation
  • Desktop fan replacement
  • Password Reset

Unshakable Peace of Mind!

Too often, it isn't apparent that a computer has a problem until it's unusable. Years of experience solving computer issues means we have a keen eye for possible issues and the ability to get them fixed before they cause problems, effectively minimizing downtime and saving you money on repairs.


Total Convenience!

Nothing stomps on productivity like having to deal with a surprise software update or system maintenance task. Your users shouldn't have to deal with those things. We do maintenance and tasks outside of business hours to minimize disruption.


Perfectly Private!

We use special enterprise-grade remote desktop software which allows us to log in to your machine remotely to perform repairs and maintenance. You always have full control to stop an ongoing session and can enable/disable remote access anytime!


Safe and Secure!

Screen sharing and remote control of customer computers is 100% permission-based, and data is fully encrypted end-to-end using Secure Socket Layer (SSL) and government-approved 256-bit Advanced Encryption Standard (AES) encryption.


Ridiculous Value!

CareTech Managed IT is designed to save you money by proactively maintaining your endpoints and infrastructure, this goes a long way toward preventing IT disasters. But we're also here for project work and any issues that aren't covered by CareTech Managed IT. For those things, you'll get our amazing service, responsiveness, and quality at a members-only 50% discount.

Service discounts for CareTech Managed IT members:

  • On-Site Service ($120/hr $60/hr)

    On-site is great for training and essential for setting up home-based technologies and equipment like wireless networks or printers.

  • Phone/Remote-Desktop Service($100/hr $50/hr)

    We can access your computer remotely to handle all sorts of software issues very quickly with no travel required.

  • In-Shop Service($80/hr $40/hr)

    In-shop service is the traditional way to get your computer fixed. You bring the computer to us, we fix it and let you know when it is done so you can come pick it up.


Guaranteed Response Times

When there’s a problem, you know we have your back. The CareTech Managed IT agreement provides reasonable guaranteed response times. We will always meet or exceed those response times.

Response times by issue type:

Critical Emergency (all users and functions unavailable)

  • Response Time: 2 hours
  • Escalation Threshold: 2 business hours

Urgent (large number of users or business critical functions affected. No workaround available.)

  • Response Time: 4 hours
  • Escalation Threshold: 2 business hours

High (Limited degradation of service, multiple users or functions affected, business process can continue with workaround)

  • Response Time: 4 business hours
  • Escalation Threshold: 2 business days

Normal (Small service degradation, business process can continue with workaround, one user affected)

  • Response Time: 48 hours
  • Escalation Threshold: 4 business days

Low Priority (Maintenance needed, no noticeable degradation to any users)

  • Response Time: Next Time
  • Escalation Threshold: Not Applicable

Custom IT portal

CareTech IT members get access to their very own IT portal. From this portal, they can view the status and history of all of their supported devices.

  • View and manage all supported devices from anywhere
  • Remote desktop access to all supported devices
  • Track support tickets and detected issues

Pricing

Ok, that's a lot of cool stuff. How much does it cost?

We want to grow with you. We know that when your technology is efficient and reliable, you can work on growing your business.

IT can be complicated but choosing CareTech to support your business should be simple. Our simple, scalable business IT plan consists of a flat base rate with variable charge based on the number and type of systems supported. A small business with 3 workstations will pay less than a larger business with 30+ computers. We also support servers. Due to their critical nature and level of expertise required to understand and maintain them, servers have a different rate than workstations. Monthly payments are available but annual pricing includes an automatic 2 months free vs. monthly payments.

  • Base Rate: $1000/yr (or $100/month)
  • Workstations: $500/yr (or $50/month)
  • Servers: $2000/yr (or $200/month)

-->